It turns out that being a big boss is not only honorable but also serious: here you need to be able to answer not only for yourself, the beloved, but also for the entire team as a whole. Because the 'flak' for a poorly executed project or the abysmal work of subordinates will be taken not by them, but by you.
All this prelude directly concerns one working moment (although there were many, but it's simply impossible to describe all) that happened in our small company, which is engaged in rapid document duplication. It was the middle of the workday when an operator ran in and said that the copier had broken. After numerous clarifications, it turned out that he not only forgot to order a toner cartridge and drum unit but also ruined the execution of an urgent order.
The first thought that flashed through my mind at that moment: 'I'll kill him.' The second was more peaceful: 'I'll post an ad on the labor exchange to find a new operator.' A simple task that should have been solved by the operator on his own fell heavily on the boss's shoulders, because the client doesn't care who exactly in this company is to blame for his order not being completed on time.
The first reaction was a call to the service company, which, unfortunately, did not bring a sigh of relief: the warehouse did not have the necessary cartridge models. The world was collapsing: the client was screaming and threatening to never set foot in our office again, subordinates with distorted faces were rushing past aimlessly.
The situation was saved by a call to an old acquaintance who repairs and sells used copying equipment. He suggested temporarily using a Samsung multifunction device, thanks to which we were able to fulfill the long-suffering order, and then for another week (while the spare parts for our copier were coming) we not only made copies but also scanned and printed the necessary documents.