For example, consider the activities of the Cartli call center, which has been providing telemarketing services for more than eleven years. Professional employees, a wide range of capabilities, experience in flawlessly achieving set goals – all these factors have created a successfully functioning company. Focusing on direct contact and maximum output, the Cartli call center ensures results that exceed primary tasks. That is why call center services are aimed at increasing the base of regular clients through comprehensive work methods and employee mobility.
Work on analyzing and processing calls, consultations and requests allows for a manifold increase in work productivity, as well as reducing the costs of maintaining staff and time for independently handling calls. Experience in this field allows finding solutions and options for completing set tasks in the shortest possible time. And multi-level specialization guarantees the client a correct and organic approach to their activities.
Developing in various branches of telemarketing, Cartli has developed a clear system of cooperation with a large number of modern organizations and institutions. The specialization of the call center's work is focused on cooperation with delivery services, which receive records of client calls. This allows controlling data on the relationship between the customer and the delivery point, as well as regulating compliance with norms by departments. For taxi services, for example, the opportunity is provided to reduce staff by accepting a third of served clients. This not only saves money and reduces staff but also increases the level of output due to mobility and speed of call handling.
The list of services provided also extends to the work of online stores, where constant consulting and acceptance of client requests are necessary. By processing and sorting information, one can conduct statistics that allow for developing a further strategy for selling goods.
For manufacturers, the call center acts as an operator for providing technical support services and consulting clients on activities and cooperation opportunities. This allows for instant processing of incoming calls, providing clients with quality and accessible information. As a result, the level of trust in the manufacturer and demand for their products increases. Working with banks and insurance companies, Cartli provides a hotline, the possibility of auto-dialing and reminding clients via SMS. Constant contact with each representative of institutions allows maintaining its own database for a more rational distribution of funds and responsibilities.
The call center also works with tour operators, communication providers and distributors, providing the full range of necessary services for their functioning. On the Cartli website, you can get more information about the services and opportunities that the call center can provide to its clients.
Each type of cooperation implies a loyal attitude both to clients and to the company. Uninterrupted communication, equipped and qualified specialists are able to create the most favorable conditions for cooperation. The guarantee of the quality of Cartli's work is its successful functioning in its industry, which is reinforced by the result of joint activities with a number of well-known companies.
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