Now losing a ticket does not mean having to buy a new one. In this case, the airline is obliged to take measures to establish the fact of concluding an air passenger transport contract. If it is established that it was concluded, the carrier must issue another ticket. In addition, the rules require airlines to provide passengers with complete and reliable information about the terms of transportation at all its stages. In case of flight cancellation or delay, route changes for any reason, including weather, the carrier must organize baggage storage, provide a mother and child room for passengers with children under 7 years of age. If delayed for more than two hours – provide all passengers with soft drinks and give them the opportunity to make two phone calls or send two emails; if delayed for more than four hours (and then every 6 hours during daytime and every 8 hours at night) – supply hot meals. In case of delays of more than 8 hours during daytime and more than 6 hours at night, the company must provide passengers with a hotel and transport to and from it. All this airlines are obliged to provide free of charge to passengers of any of their flights – both regular and charter.
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